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Work-at-Home Company Profile: U-Haul


Work-at-Home Company Profile: U-Haul


Moving, Equipment Rental, Call Center

Company Description:

Do-it-yourself moving company U-Haul, founded in 1945, has both in-office and work-at-home agents working the phones, providing customer service and roadside assistance and making sales and reservations in the U.S. and Canada. Founded by a Navy veteran, the company makes a point to be military friendly in its hiring. The company's headquarters are in Phoenix, AZ, and so is its brick-and-mortar call center.

Types of Work-at-Home Positions:

In these part-time (25-32 hours per week) and often seasonal U-Haul jobs, work-at-home agents may provide customer service, make reservations and provide roadside assistance. Agents are typically hired to do one of these three types of jobs, not all. In Canada, bilingual agents in English and French are needed. See more bilingual call center jobs.

Some of the work at home jobs at U-Haul begin in a contact center and then transition to WFH or could actually be both virtual and in-office jobs. In its dual job program, office-based employees can moonlight from home, picking up extra hours from their home offices.

Many jobs are seasonal in nature with more volume in the summer. The hours scheduled are between 7am and 8pm 7 days a week.


Benefits and Pay:

Most of U-Haul jobs from home are part time. Benefits for part-timers include dental plan, limited medical plan, 401k, stock-purchase plan, company discounts and credit union. Full-time employees receive additional benefits such as paid time off and a full medical plan For more call center jobs with benefits, see this list of employment call center jobs.

Customer service jobs (with no sales) pay $8.50. Sales positions may pay more.


Qualifications and Application Process:

To find a call center job, go to U-Haul Jobs Contact Center page and click on "Work From Home Opportunities."

Applicants must be 16 or older, have a high school diploma, GED or be enrolled in high school, be legally able to work in the U.S. or Canada and have at least six months customer service experience. They must have good verbal skills, knowledge of United States geography, fluency in the use of instant message technology and Windows PCs and the ability to type 25 words per minute. Reservations and sales positions need previous call center experience.

The online application process takes 15 to 45 minutes. You will need to upload a cover letter and resume and have 1-3 references. (FYI: the application will require you submit your Social Security number.) The company may run a criminal background and/or credit check and requires a drug screening form employees.

The application asks for basic contact information, allows you to check off various skills and work experience and asks for employment history and education. You then mark the hours you are available to work. The application asks about military experience including branch and rank. The last part of the application includes honestly assessment questions and customer service-related multiple choice questions.

For more profiles like this, see these work-at-home call center company profiles.

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