In the call center business, Convergys, the Cincinnati-based company with 70,000 employees is known as a BPO. It services clients by outsourcing their call center needs to its virtual and brick-and-mortar agents across the globe. It has 85 facilities across the United States, Canada and United Kingdom, and a large number of work at home positions in those three countries.
Congvergys hires its agents as employees and offers benefits, such as medical plans, life insurance, and paid time off. However, to find out what it's actually like to work there, read the reviews below.
For more information on call centers, see this list of other virtual call center companies.
More:
- Profile of Convergys - Learn how to apply and what to expect from a work-from-home job at Convergys.
- Read Reviews Call Center Companies - Browse these reader-submitted reviews of other call center companies.
- Write a Call Center Review - Tell us what you think of Convergys or any other call center job you’ve done.
Advice From Fired Agent: Keep Your Own Records
1 starOnly 10 percent of this agent's training class is still employed with Convergys.
Convergys Treats You Like a Child
1 starNo room to grow and endless promises are part of the problem at Convergys.
Reader Calls Convergys a "Joke"
1 starPoor training and low pay are some of the issues from this reviewer.
Reader: More Selling Than Anticipated at Convergys
2 starsReader recommends Convergys only if you like selling and can sit for long periods without a break
Convergys: Not Very Accommodating
1 starReviewer found management inflexible when it comes to scheduling and time off.
Reviewer Faults Management Isues at Convergys
2 starsReviewer faults poor training and unprofessional managers.
Reviewer: Convergys Promotes From Within
4 starsFormer agent of brick-and-mortar Convergys location moved to work-at-home position.
