1. Parenting
Send to a Friend via Email
You can opt-out at any time. Please refer to our privacy policy for contact information.

Readers Respond: What's Your Experience Working for Arise?

Responses: 191

By

Trying to capitalize on a poor economoy

Sad to say, but Arise sucks. I have serviced two clients for Arise. I worked for ATT which is probably the worst client they have and it was a complete rip off both financially and emotionally. Recently I gave Staples a shot because the entry price was low, even though people should never pay for work. However when I got paid, Arise takes their $20 out of every bi-weekly check, then the VSC took 10% on top of that. So if you worked and earned $1000 these fools believe they are entitled to $100 dollars before taxes, it doesn't make sense if Arise isn't even taking that much. If they did better by their contractors, who I agree they treat like employees even though that's not the legal agreement, this could be a great opportunity to tell the world about, instead its a bait and switch the whole way. If you do want to work with Arise I advise you incorporate because the IBOs or VSCs have lost their mind with these fees, while not paying you on time.
—Guest SadStory

Customer Service Representative

Arise, requires upfront cost for certification and you must create a business entity such as a LLC or Corp. The technical support or partner support that's required to help agents is not great. To get technical issues resolved it takes up to three hours to receive technical help and most times your issue is still not resolved and you are only given a Incident No but continue to have the same problem. The biggest issues is payment, lack of or Non Payment for servicing clients. There are problems of not receiving a invoice for time you have worked. And with the no payment oversite getting paid or paid correctly is a challenge. Getting to speak with an actual person at Arise is unmentionable, emails are not responded to or resolved, and a lot of time the ball is dropped for resolving Agents issues. Arise requires a lot of training, a lot of huddles and a lot of time reviewing clients materials for servicing with little or no compensation.
—Guest Nina Ramsey

Love Arise! Working at home for 6 years!

Arise is one of the world’s leading providers of virtual business, including high quality voice, e-mail, chat, social media and mobile customer service, sales, technical support from your Home office. By becoming an Arise Client Support Professional, you will be able to provide superior customer service from the comfort of your home! No suit, no commute! We have great opportunities available with premier on-line retailers, well-known cruise lines, the world’s largest telecommunications company and many other Fortune 500 companies. Clients include Customer Service, Sales, Tech Support and a couple chat only clients, these are very well known clients including AT*T, Dis*ey, Car*ival, Spr*nt and many others. All are posted by Arise as needed by the clients. Pay ranges from 9-14 hourly. I have been with Arise personally since 2008 and it has opened many more WAH opportunities for me with the experience I gained from Arise. To get started email me at: miranda@wahsariseenrollment.com
—Guest Miranda B

Pros and cons

I worked for arise for 2 years and the first year was ok in terms of the pay. I was paid on time and at the rate I expected. However, arise does take advantage of its IBOs in that they reserve the rights to change HOW you are paid. One pay period it is by your hourly rate. The next it it based on how many minutes you are actually on a call. The next it is based on metrics. I understand this is not the case for all clients but it shoul be the case for none! People should be paid for their time, it is not your fault if the client happens to not have any calls at the time you are scheduled for. Yes, they explain this possibility in your SOW, that they may change the pay scale but doesn't mean it is ok. Arise makes millions off these contracts and then does anything they can to screw its partners.
—Guest Arise - 2 years

Pros and cons

I worked for arise for 2 years and the first year was ok in terms of the pay. I was paid on time and at the rate I expected. However, arise does take advantage of its IBOs in that they reserve the rights to change HOW you are paid. One pay period it is by your hourly rate. The next it it based on how many minutes you are actually on a call. The next it is based on metrics. I understand this is not the case for all clients but it shoul be the case for none! People should be paid for their time, it is not your fault if the client happens to not have any calls at the time you are scheduled for. Yes, they explain this possibility in your SOW, that they may change the pay scale but doesn't mean it is ok. Arise makes millions off these contracts and then does anything they can to screw its partners.
—Guest Arise - 2 years

Pros and cons

I worked for arise for 2 years and the first year was ok in terms of the pay. I was paid on time and at the rate I expected. However, arise does take advantage of its IBOs in that they reserve the rights to change HOW you are paid. One pay period it is by your hourly rate. The next it it based on how many minutes you are actually on a call. The next it is based on metrics. I understand this is not the case for all clients but it shoul be the case for none! People should be paid for their time, it is not your fault if the client happens to not have any calls at the time you are scheduled for. Yes, they explain this possibility in your SOW, that they may change the pay scale but doesn't mean it is ok. Arise makes millions off these contracts and then does anything they can to screw its partners.
—Guest Arise - 2 years

Pros and cons

I worked for arise for 2 years and the first year was ok in terms of the pay. I was paid on time and at the rate I expected. However, arise does take advantage of its IBOs in that they reserve the rights to change HOW you are paid. One pay period it is by your hourly rate. The next it it based on how many minutes you are actually on a call. The next it is based on metrics. I understand this is not the case for all clients but it shoul be the case for none! People should be paid for their time, it is not your fault if the client happens to not have any calls at the time you are scheduled for. Yes, they explain this possibility in your SOW, that they may change the pay scale but doesn't mean it is ok. Arise makes millions off these contracts and then does anything they can to screw its partners.
—Guest Arise - 2 years

Pros and cons

I worked for arise for 2 years and the first year was ok in terms of the pay. I was paid on time and at the rate I expected. However, arise does take advantage of its IBOs in that they reserve the rights to change HOW you are paid. One pay period it is by your hourly rate. The next it it based on how many minutes you are actually on a call. The next it is based on metrics. I understand this is not the case for all clients but it shoul be the case for none! People should be paid for their time, it is not your fault if the client happens to not have any calls at the time you are scheduled for. Yes, they explain this possibility in your SOW, that they may change the pay scale but doesn't mean it is ok. Arise makes millions off these contracts and then does anything they can to screw its partners.
—Guest Arise - 2 years

New to Arise 2014...but a bit weary

I was approached by a IBO. To join her IBO partnered with Arise via odesk.com. My IBO is paying for everything. Although, at times she seems very unprofessional. I figured since she is paying for it then I would give it a shot. Although, after reading these comments I kind of want to terminate with them. I like stability I'm not one to play guessing games. If I do go through it. I will post my experience under the guest name Not-So-New with Arise. Im posting this as of 2/15/2014
—Guest New To Arise

My IBO is too good

All I want to suggest is to go with IBO which has complete working knowledge with arise & are caring and Understanding. Red Maples Virtual Solutions was my IBO and they were so very helpful. I was offered their helping hand at all hard times. Redmaplesinc@gmail.com is their E mail ID.
—Guest Joe

IBO

I have been with Arise for over 8 months and on one hand I can understand some of the negative comments, I guess this opportunity is what you make it because I have enjoyed my time with Arise and I am expanding my business adding new CSP's everyday. I have experienced technical issues, questions about pay, long wait times but I am a glass half full kind of person and I believe I would have similar issues working for someone else. I have been supporting Vendor/Client relationships for a long time and have worked for companies who had system issues everyday, payroll issues, can't get a person on the phone from HR ect. So when I have issues, which honestly have been minimal I tell myself the benefits outway the issues. I make my own schedule and if you maintain your metrics for the client I support there are plenty of hours to work. Now I am also providing an opportunity to others looking for flexible employment so it works for me. I think you have to change your perspective.
—Guest Jessica

Currently work with Arise

I have been on both sides of the fence here with Arise. been w/ them 3 yrs. Failed my first training course and called them a scam because I lost 100.00 plus cost of my Corp/phone/web etc. 6 months ago I gave them a whirl again and picked a new opp and guess what? I have been servicing for Staples ever since. Not every opp is for everyone. that is not Arise's fault, they are merely the middle man. They do not decide if u pass or fail, they do not decide you are not making the hours u agreed to, YOU do. If you break the contract then they do not renew it, simple as that. I work an average of 40 hrs a week, in my home. Been working with them officially since Oct 2013, and have made 1500.00+. Thats way more than what I paid to get it started.
—Guest Mara

Looking

I have worked for Arise since 2007. Since then the service and hours have gone down. Myself and several others were just notified we no longer have a job. To no fault of ours, they stated they dont have the hours. We have worked less than 10 hours a week for the last 6 months and now we are cut. If you need a real job or are a single parent dont put your trust in Arise.
—Guest Looking

Arise

I wouldn't say Arise is a scam. I would just say it's a business opportunity that is really not worth it. If you consider all the money your are spending on courses, training, etcetera you'll realize you're better off saving the money you are investing into this. Even after certification, I found myself doing nesting sessions, other assessments, and more training at my expense. None of this time is paid by arise or their client. If you calculate the man hours put into it, you realize it's not worth it.
—Guest BC

Willow To Arise; Be Careful

Different Name; Same Company. Be cautious if you believe that you are indeed "Your Own Company", and "Your Own Boss". They set it up for you to believe it, but the metrics are unchallengable. Clients are structured like a corporation, with Managers and employees. Team Meetings are Mandantory, test calls from Arise employees portraying themselves as guests will keep you on the phone for an hour looking all over the clients web resources for an answer that can''t be found. Promises of UNLIMITED hours also cannot be found. Also, NO LIVE PEOPLE TO SPEAK WITH. Chat only environment. At the base of this, you work from home for MINIMUM WAGE. $9.00 an hour.....So, BE CAREFUL before you join
—Guest The Second Time Around

Share Your Story

What's Your Experience Working for Arise?

Receive a one-time notification when your response is published.

  1. About.com
  2. Parenting
  3. Work-at-Home Moms
  4. Work-at-Home Moms Speak
  5. Business and Career Advice
  6. Arise Virtual Solutions - Working for Arise Virtual Solutions - Do You Think Arise is a Scam?

©2014 About.com. All rights reserved.