Approach with caution
- If you are someone seeking to become an entrepreneur or want some freedom from the typical "work schedule", then Arise is a starting point. Your pay Never matches your work output, a vast amount of the support staff either ignore you, take a super long time, are very short or hand you off ro someone else if you have an issue. Classes for AT&T in my experience were great because the instructors were helpful but good luck afterwards. You are literally thrown into the shark tank and must swim fast or their evaluations will chew you up(affecting your pay). Each clent has support rooms where there are sometimes 2 "supporters" helping 50-100 people at once(Good luck keeping that customer you are trying to help). Nothing is really concrete and things change ALL OF THE TIME except for tha fact that they will harass you about not meeting hours(there may not be hours available or God forbid something happens to you and you cant get a live person). Its a supplemental job ONLY
- —Guest Guest
Do your research
- This is not a bad company but they need tons of work. Their technical support team is a joke and forget EVER, EVER, EVER speaking to a live person about an issue. Everything requires a ticket and takes weeks upon weeks to get resolved. Training is great due to the instructors but the systems are HORRIBLE!!! Your pay is always short and no one can give you a clear answer as to why. Should you give them a try? I......don't know. Money can be made but it is really hard to do so with all the technical issues and poor management.
- —Guest WFH Mom
So Much Negative. I love Arise
- I am setting here reading lot of negative people complaining about Arise and their clients. I am my own IBO and been working for Arise with my client for almost a year now. I never once had any problems with Arise or my client I am servings for. Yes, they do have down time, but I am still getting my hours each week. This is not a job or company for everyone. You have to understand, you are working for yourself not a boss. I got hurt from my job and they were not treating me right. Eventually, I started with Arise and got paid each time. If it was not for Arise, I would not be able to work and make a living. If you don't want to spend the money to work from home, then go get another job and stop your negative talk. Grow up people, be adults and don't expect everything to be handed to you on a golden platter. I have dealt with potential csp and hear the samething. That is ok, it was not meant for them or you. stop the talk and get a life
- —Guest Pamela
My two thoughts
- I notice that there are several posts from people who mention that they were 'chopped' or otherwise had their contracts terminated due to lack of hours. Your relationship with Arise is all detailed in the SOW and both of my SOWs have had clauses in them that state that the IBO/CSP cannot be held at fault if Arise does not have hours available. I am seeing a lot of comments from people who are thinking like employees and not like business owners. You need to know the terms of you SOW inside and out and keep detailed records. If Arise violates your SOW do not hesitate to send a certified letter and reference which section they violated and that you expect them to reinstate you because they had no hours available, etc. Take screen shots to document the lack of hours and include that. Sitting back and being passive isn't getting you anywhere other than losing the investment that you put into yourself.
- —Guest IBO Guy
- I have been with arise for 3 years now and I am throughly frustrated. First and foremost there is no human interaction at all unless you are required to attend an adobe session for training or open forums. I actually had to reach out to the CEO just to get a response. I struggle with the fact that there is absolutly no way to reach anyone who is supposedly there to help you guide you and give you support and advice and encouragment, and they only way to reach anyone is through email and then it is a decision on their part to actually respond if they want or deem it necessary. I have found a few things I think are a huge problem with they way that they calculate your AHT and what you are actually getting. I will say right now that if you do not meet the requirments of a particular client you will show up at work and guess what no access without notice. The tech support and partner support is a laughing joke, I avoid them at all costs they do not respond. Be very careful!
Arise is awful
- First of all they expect you to do when told however when it comes to communicating with these folks they take their time. How is this self-employment when they exploit the folks that work for them. Then do not have an issue with your payment because they will take their sweet time fixing it. I worked and did not get paid bottom line. I am not asking for anything free. I worked, I put in my time, now pay me for my work. I hate this damn company
- —Guest Arise OWES me Money
whats your experience working for arise
- I started with arise in 2011, 8mths there I started to notice my pay was approx 80% of what it should have been , bad enough that I would work 10 hr days and only paid for 6 due to uncontrollable technical issues on their part, but when I complained I wasignored, then in Jan of 2013 Arise made this new star agent setup that if you meet certain targets you were either bronze silver or gold agent , and that determined how many hrs you could post to work for, seemed Arise did not have the hrs to give each agent the contractual agreement of 20 a week, but then 80% of agents were listed as bronze so when you tried to post for hrs if you didnt post at the min they were released you didnt get 20 hrs for the week, when I pointed out that Arise didnt have the hrs available I received notice my previouse weeks talk time was not meeting requirements, then the same day due to this, I was released from Arise. funny I did not work the week prior cause there was no hrs available.
- —Guest judy cere
- I have worked with arise and as far as I am concerned they are abusive and arrogant. They don't return emails on client applications and they don't communicate across the board consistantly. They say you are a Independant Business owner but abuse their power by not responding or ignoring legit complaints
- —Guest dude
I Love Arise!!
- I have been working for this company for several months now and have been very happy. Yes you do have to pay for your training...in my instance I went through 8 weeks of "school" for 4 hrs a day to work for a client. Yes you do have to have lanline internet/phone service and yes you do hav e to pay for your equipment. My expenses were not over 250.00. My IBO that I work under pays me on time as she should and the assistance I get when having problems has been more than exceptional. I really am thankful that I have this opportunity to work from home as I have 3 children. I have nothing but positive things to say about this company. And yes it is hard work....learning anything new requires effort and you get out of it what you put in!
- —Guest cevans
- I have been with Arise for almost a year now. It was all going well, and then I did not renew a contract with one client and decided to go with a different client full-time. I have been with their "partner support" for THREE months trying to get my scorecard corrected. The information displayed still shows my old client, and each time my ticket has been "escalated" it has been "miraculously" resolved and closed out, only to have ABSOLUTLEY NOTHING RESOLVED! Their idea of support is SERIOUSLY lacking! I can't complain about the client I service, because they are only following the rules setup by Arise, but if there is no true support to resolve serious issues then why charge the "technical support fee"! Ludicrious if you ask me.
- —Guest disgruntled ibo
- Anyone else getting the feeling that all these positive reveiws saying this company is great are internal employee's planting fake feedback? Just wondering....
- —Guest FakeResponses?
Please read what you are getting into
- I have worked for Arise for 3 years and still am. But saying that I work 2 clients for them and still do not ever get 40 hrs a week, they say you can post for more but there are never more to post for. Cost out of the 4 classes I have worked for I have paid a total of 1100.00 and did not make that much in 3 months. Think very seriously, the worst part hands down... NO SUPPORT i do not know who to call if I need someone or have a question, you wait over 4 hrs for tech support. IT is very scary and I keep thinking there has to be something I can do to get out of this and find a true company. Oh yea by the way.. Pay NEVER EVER CORRECT!!!
Don't be cheated
- I had to pay a fee of $ 99.00 and trained to learn a product ( AT&T Mobility KCCA ) for 2 ½ months. This included a 4 hour class - 5 days a week. Some assessment quizzes over the weekend. To fully understand and get the product info, it also took another 4 to 6 hours daily, to practice and rehearse with other classmates the material. My instructor even asked me to assist another class member because I did well in class and have very good pc skills. My classmates asked me to assist them in PF chat , not knowing that, I could not. Problem: 2 days before our class was to go into a nesting week for further training. Our instructor misses the last 2 days of the week before nesting. We are blindsided of what expectations are needed for nesting. We were told we would get an assessment test before nesting week. It didn’t happen. We were told we would be able to pick pre- hours for nesting. Twenty hours were min. hrs. needed. It did not happen. We could not get hours unless we sat at
- —Guest real person1
- Arise sucks. Plan and simple. Why so? Well I'm glad you asked! 1. Continuity Everyone has their heads up their ass. My last supervisor lost her job because of TECHNICAL problems on Arise's side. She was not able to fully function as a supervisor due to not being able to access certain supervisor tools, her super told her everything will be okay, then they suddenly chopped her at the end of the month! 2. It's all about the numbers You can be the best salesman on the planet. If you have a position in sales, have the best attitude on the phone, but fail to meet your quota, you will be chopped. Even after your super tells you everything will be okay since I have an amazing character on the phone, it does not matter. 3. Ridiculous AHT requirements They stress so much emphasis on quality, yet fail to realize customers simply do NOT want to be hurried off the phone. I can handle being fast and resourceful, but the customers cant. The moment they feel rushed, then BAM bad score.
- —Guest Anony
Should be illegal
- The problem with Arise is "virtually" everything. It is a constant training mill. The systems go down all the time. You sneeze and you are out. You pay for training. You put in the time and commitment only to be let go right at the end of the training. In a perfect scenario where the network doesn't crash, you can get your SOW's and perform, you shouldn't be working there. You could get a job that pays double and treats you better. The bi-monthly Arise fee is a joke. The tech support lies and does not have the ability to fix THEIR issues. You cannot use Windows 8. Good luck finding a new PC without Windows 8. If anything goes wrong even if it is out of your control will be your fault. In other words "a lottery". Again, this is a training mill. Any job that is good keeps their employees and don't run training 12 times a year.
- —Guest Guest Tony