Work-at-Home Call Center Companies
Name of Home Call Center Company
How long have you worked there?1-6 months
Did you have call center experience when hired?No
Was your training paid?No, I had to pay for it
Were there intial fees (background check, training)?$50-$100
How many hours a week do you work?10-30 hours
How much do you make per hour?
I'm brand new with Arise.com and have mixed feelings towards it. Yes, it is real, yes they do have actual clients, and they pay your VSC (the company you work for, or you if you decide to start your own business). Despite what others are saying, I don't feel that everything was straightforward with reference to just how much it costs, and the way you're treated.
1) You have to pay for your background check. Expect to pay about $15.
2) You have to pay a fee to register with Arise.com.
3) You have to pay a fee (I think about $20-30) to take their 10-hour self-paced "ACP 101" course, before you're even eligible to apply to work with any of their clients.
4) You have to invest in a VOIP headset with a mute function, JUST for the training. (depending where you buy it, it can be anywhere from $13-60). You also have to invest in a desktop (not cordless) phone for your landline, in addition to a special headset adaptor for it, which runs about $20-60, for use during actual call taking.
5) You have to pay for the training, not vice verse. Sometimes it works out okay (i.e. some clients make you pay $120 for the training, but offer a $200 bonus after your first month of actual work)
5.5) You need a dedicated (meaning no one else has that number) LANDLINE phone, which is not allowed to have any additional features (such as call waiting) in addition to cable or broadband internet. These can be written off as business expenses on your taxes, but do come completely out of your own pocket.
6) The training is completely unpaid, which is ridiculous considering a) the amount of time they expect you to commit to it. I'm in training for AT&T right now, and they want you to train for 4 hours a day, 5 days a week, for a few months (mid-October until the end of the year) without seeing a dime. In addition, they don't let you "set your own schedule" during training--you have to sign up for a specific time frame, and they are completely inflexible when it comes to the time slot you chose--if you have an emergency come up and you're in the morning class, they won't let you just go to the evening class and "make it up." Any lapse of login time longer than 15 minutes is counted as an absence, and can result in removal from the course, according to the instructor's discretion.
People will say "of course you have to pay for training--you have to pay for lots of certifications" however the certifications you have to pay for are generally applicable to several jobs.