Work-at-Home Call Center Companies
Name of Home Call Center Company
Arise Virtual Solutions
How long have you worked there?6-12 months
Did you have call center experience when hired?Yes
Was your training paid?No, I had to pay for it
Were there intial fees (background check, training)?More than $100
How many hours a week do you work?10-30 hours
How much do you make per hour?
9.50 an hour or .24 a minute depends on call volume
Arise Virtual Solution is a call center that while not inherently evil, does has some unique systems to navigate through. Anyone who is contemplating working there should be aware that there are inherit risks.
All of your work will be judged by your performance evaluator, which can be very subjective. They will listen to your call and send you "grades" on how well you handled a particular call. The Virgin Mary would be hard-pressed to get 90%. They have various methods that they use to grade you. Everything has a number.
Arise focuses more on the negative than the positive. They are there to tell you about all of the things you do wrong. You can take 20 calls that day, but you'll be evaluated on the one that didn't go as well. Since you are not physically there--they use negative impact training to scare you into submission. You'll get accusations of "call avoidance, " "chat room avoidance" when you don't even know what it is. Basically, you are guilty until proven otherwise. They can and will terminate you in 24 hours or less, without notice if you are accused of such.
The phone systems constantly breakdown. There are system issues that pop up and usually if it does, it's something wrong with YOUR system--not theirs. You spend hours (2-4) in their support queue--unpaid--to correct the issue.
They provide you with complicated metric schemes. However, none of your paychecks will provide you with that same breakdown. A common complaint is underpayment. You'll just get a plain invoice that shows the total amount paid, and that's it. No mention of hours serviced or days. It will be your word against theirs when it comes to compensation. And you'll lose.
There is a issue as to the provisioning of hours. Depending on the client, your hours are governed by the amount of surveys you'll get. One of my clients was a tax preparation company. Most of the clients who called had no idea on how to operate the program or at times--how to navigate the internet. Your ability to get surveys returned by these types of callers will determine the amount of hours you will work. So no matter how hard you work or how wonderful you are...if the customer does not fill out a survey, the baby may not get diapers that week.
Some of the newbies ignore this revelation. 60% of your "grades" are based on returned surveys. During a slow season this can make or break you.
I would only recommend this a supplemental income, one you can take or leave.