Call center jobs can be either work at home (a.k.a. virtual call center) or in an office outside the home. Companies may hire call center agents for their own business needs, or they may contract with BPOs who provide call center services for a fee. Many of the WAH call center positions in the United States are these BPO jobs.
This list of call center jobs concentrates on those that are work-from-home opportunities, but some of these companies may have brick-and-mortar operations as well.
To get started...
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- Learn about pay rates, types of call center jobs, and job qualifications in this virtual call center FAQ.
- Next, see if your computer will pass most companies' office requirements for a virtual call center.
- Then scroll down and start searching for a home call center job. If you speak more than one language, consider these bilingual call center positions, or if you don't want full-time work, try this list of at-home, part-time call center jobs. If you are persuasive, browse this list of sales jobs from home. Search by location with these articles on Call Centers in Canada and Call Centers by U.S. State.
But if it seems like a virtual call center position is not what you want, check out this list of all kinds of other work at home jobs at more than 200 companies.
Scroll down to see work-at-home call center companies.
1-800 CONTACTS
Costs: No fee; possible equipment costs; more on home offices for call center jobs.
Duration, hours: Full time, part-time
Geographic restrictions: Must live within 50 miles of Draper, UT
Hires telecommuting customer service reps located within 50 miles of Draper, UT for call center employment jobs in an office as well as work-at-home jobs. $10/hr plus incentives. For more general information on call center salaries, see this article on Call Center Pay Structures.
1-800-FLOWERS
Position type: Employee, temporary
Costs: No fee; possible equipment costs.
Duration, hours: Full time, temporary
Geographic restrictions: Must live in the following states Arizona, Delaware, Florida, Illinois, Montana, New Hampshire, New Mexico, New York, Ohio, Oklahoma, Oregon, Texas
New York-based floral company regularly hires for at-home, temporary call center jobs for seasonal employment. It does occasionally hire permanent (particularly bilingual), at-home call center agents as well. The 1-800-FLOWERS.COM’s customer contact call center handles calls for other brands such as Cheryl & Company Gourmet Cookies, The Popcorn Factory and Fannie May Chocolates. More Bilingual Call Centers
Accolade Support Call Center Services
Position type: Independent contractor
Costs: Possible equipment costs.
Duration, hours: Full time, part time
Geographic restrictions: United States
Hires technical support agents for work-at-home call center positions doing desktop troubleshooting and software support. Pay is up to $9 per hour. Apply by emailing resume.
Ever worked at any of these or other call center companies? Write a review of a call center company.
Advanis
Costs: No fee; possible equipment costs.
Duration, hours: Must be able to work during these hours: Monday through Friday 3 - 10 pm MST (5 - 12 pm EST) and Saturdays 10 - 5 pm MST (12 - 7 pm EST)
Geographic restrictions: Must live in Canada. Considers residents of other countries for mystery shopping.
Canadian market research company based in Edmonton, Alberta hires for virtual call center jobs and mystery shopping jobs. Call center agents perform surveys (selling). Being bilingual in French or Spanish is an asset. Paid train, set wage. More Virtual Call Centers in Canada
AdviseTech
Costs: Possible equipment costs.
Duration, hours: Looking for people available 2-6 hours per week
IT solutions provider hires for work-at-home, troubleshooting call center jobs. Experience with PCs in a business setting required.
Affiliated Computer Services, Inc.
Position type: Employee
Costs: Possible equipment costs.
Duration, hours: Part-time
FORTUNE 500 company, owned by Xerox, provides business process outsourcing (BPO) and information technology solutions. Company offers part-time employment (paying $10/hr) for home call center agents, bilingual (Spanish) preferred. Use "work at home" a keyword in company's careers database.
Alpine Access
Position type: Employee
Costs: $45 background check; possible equipment costs.
Duration, hours: Requires a minimum commitment of 20 hours per week with up to full-time available
Home-based agents take in-bound customer service and sales calls for various clients. Reps are paid an hourly rate of around $9 and training is paid. Only after a position is offered, applicants pay $45 for a background check. Hiring process for these jobs is online and by phone. It includes a pre-interview screening with a technical skills test, voice audition and phone interview. Bilingual skills a plus; languages include Spanish, Mandarin and Cantonese. More Bilingual Call Centers
See home call center company reviews written by people who have worked at Alpine Access and other virtual call centers.
Amazon.com
Position type: Employee
Costs: No fee; possible equipment costs.
Duration, hours: Part-time
Geographic restrictions: WV, KY, WA, ND, NY
Online retail giant hires some of its customer service reps as home-based agents. Search "work from home" in Amazon's job database. Jobs pay $10-12/hour.
American Airlines
Position type: Employee
Costs: No fee; possible equipment costs
Geographic restrictions: Must live within 75 miles of Fort Worth, TX.
Airline offers home-based jobs as reservation agents for experienced CSRs. Ten weeks of onsite training required. When positions are available, they can be found by searching jobs database using "home." Pay starts at $9.50. Health and dental insurance, paid vacation and travel privileges are among the employment position's benefits.
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