Call center BPO providing inbound technical support, sales and customer service
Headquartered in Denver, CO, Cloud 10, a division of Transcom, is a call center solutions company that offers clients the services of its "at home professionals" (AHP), or virtual call center agents. Its clients range from Fortune 500 companies to small businesses, and its agents provide customer service, finance, sales, and technical expertise.
Types of Work-at-Home Positions:
Cloud 10's part-time and full-time employment positions require working 32-40 hours in a five-day week. Hours might include nights and/or weekends. However, call center agents are given a set weekly schedule. Pay is an hourly rate and likely ranges from $8 to $12 per hour. Training is paid and done online. Agents are employees and not independent contractors. For more information on the distinction between employees and contractors, see Self-Employment or Employment: Which Is Better? or see more employment call center jobs with benefits.
Cloud 10's call center agents take inbound calls servicing clients in these areas:
- Customer Service and Sales - Agents provide customer service and sell products or services to customers.
- Technical Support - Tech support agents receive inbound calls, gather data, and analyze symptoms to find solutions for technical issues.
- New Product Launch - This position is a bit of everything customer service, billing, sales and tech support.
Additionally, Cloud 10 seeks agents fluent in Cantonese, Vietnamese, Italian, French, Korean, Mandarin and Spanish. For more bilingual options, see this list of bilingual call center jobs or this list of call center companies.
Applicants should have high school diploma and excellent speaking and listening skills. Prior experience in customer service is required, and it is a plus if it is telephone customer service or sales experience. Criminal background check is required.
Cloud 10 uses the Internet rather than a landline to send calls to its agents, so no phone line is required. However, as is typical with call center home offices. Agents are required to provide their own computer equipment (Windows desktop) and Internet service (DSL or cable).
Applying to Cloud 10:
Verify that your computer and Internet connection meet Cloud 10's technical requirements here, and then fill out the online application with contact information and work experience. If you are a good match for Cloud 10's needs, the company will contact you and you will be asked to pass a variety of assessments to ensure you are right for the job and then interview with a recruiter.
For more profiles like this, see these work-at-home call center company profiles.
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