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Medical Call Center Jobs From Home

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While a large portion of the medical call center jobs from home are for RNs, there are, in fact, some medical-related, telephone jobs from home that don’t require a nursing degree. These positions--like medical coding jobs and medical transcription--can be great jobs for LPNs and others with medical backgrounds who want to work at home. The patient-care experience (i.e., customer service) of an LPN along with the medical knowledge gained in that profession make a great skill set for a medical call center job.

Listed below are companies that hire for work-at-home medical call centers as well as what types of positions they offer. Also see these home-based jobs in nursing, which include medical call centers as well as other types of nursing jobs, if you’re an RN. Or check out these general call center jobs from home.

Aetna

Major insurance company offers telephone jobs for nurses, mental health professionals, and CSRs that are listed as “potential telework” positions. Unless the job posting specifically says it will hire telecommuters, this likely means that telecommuting will be considered for an employee after a certain amount of time--perhaps a year.

ARO

While most of the home-based jobs at this BPO are for general customer service, sales and B2B telemarketing agents, it also has virtual positions for LPNs and RNs doing telehealth call center work as well as jobs for insurance auditors. See more work-at-home jobs for LPNs.

Carenet

Texas-based firm provides support to insurance companies and health care systems across the country. Its home-based medical call center of registered nurses (RN) answer questions or perform telephone triage. It hires CSRs in San Antonio, but these are not work-at-home positions. See more call center jobs in Texas.

Fonemed

Company hires registered nurses from the United States and Canada to work from home to provide telephone triage and health advice to callers from across North America. Also hires customer service reps who need a minimum of a high school diploma. See more call center jobs in Canada.

The Hartford

In addition to hiring RNs for remote telephone jobs as case managers, this insurance company hires others in non-medical WAH jobs, such as claims representatives. Check off the option for remote jobs in the company's job listings.

Heath Net

Heath insurance company operating in 27 states hires nurses as case managers, care coordinators and care managers with the option to telecommute. While not exactly call center jobs, the care manager jobs have a significant amount of telephone contact with patients. Use "telecommuting" as a search keyword of company's job database.

Humana

The telephonic nursing jobs at Humana go beyond the basics of medical call centers (such as telephone triage) into field such as case management and quality assurance, but many of them list call center experience as a requirement. Some of its work-at-home positions have geographic requirements. Check off “Virtual/Work at Home” in the company’s jobs database.

Medical Services Bureau

After on-site training in El Paso, TX, or Austin, TX, part-time medical call processors can work from home. The job duties include for answering inbound calls, taking short messages and confirming information.

Nurse Telephone Triage Service

Company hires RNs with five years of nursing experience (preferably in pediatrics), telephone triage experience and knowledge of and experience in using Barton Schmitt protocols.

SironaHealth

Company hires nurse consultants (RNs) to practice telephone triage or computer-assisted nursing through inbound and outbound telephone calls with patients whose physicians, hospitals, insurers or employers are SironaHealth clients. Company has customer service rep (CSR) and medical service rep (MSR) positions for non-nurses but these jobs are based in Maine. See more call center jobs in Maine.

Triage 4 Pediatrics

Based in Plano, TX, this company hires RNs in the DFW area to work at home in after-hours telephone triage. Requirements include 3-5 years in pediatrics, licensure in Texas, carrying malpractice insurance and drug test. Weekends and evenings are required but part- and full-time schedules are available.

UnitedHealth

More than 20 percent of this large health insurance company's employees take advantage of its telecommuting opportunities. However, many of the telecommuting nursing jobs are for in-home care, but there are a few call center jobs for nurses.
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