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Work-at-Home Call Center Employment

Many call centers use contractors, but these hire employees with benefits.

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Virtual call centers hire two kinds of workers, employees or independent contractors (a.k.a. self-employed). And while self-employment can seem like a dream--make your own hours, work at home, etc.--it has its downsides, especially for those who work in home call centers. Namely, you absorb many of the costs that those hired into call center employment positions don't, and you don't receive any employee benefits. Also independent contractors are less likely to be paid and hourly wage. For more information on salaries, see this article on Call Center Pay Structures.

So for those considering call center employment it's important to first compare the benefits of employment versus self-employment. For those who decided employment's advantages win, this list of call center jobs only hire employees.

1-800 CONTACTS

Company hires in-office and telecommuting customer service reps (must be within 50 miles of Draper, UT), for call center employment jobs. Employees may have to work in an office before transitioning to work at home. Jobs pay $10/hour plus incentives.

Employee Benefits:
Full-time call center associates are eligible for medical, dental and life insurance. Part-time benefits include vision benefits, emergency assistance, tuition reimbursement and 401k.

1-800-FLOWERS

New York-based floral company hires for work-at-home call center jobs. However most of these jobs are temporary, seasonal employment. It does occasionally hire permanent (particularly bilingual), at-home call center agents as well.

Employee Benefits:
Since most work-at-home employees are seasonal and temporary workers, employee benefits are not common.

For more information about what it's like to work here, see these reviews of 1-800-FLOWERS by its current and former employees.

Alpine Access

Work-at-home call center agents take in-bound customer service and sales calls for a variety of clients. Pay varies but starts around $9/hour. Employees are paid an hourly rate for both time on and off the phone. Training is paid. After a position is offered, applicants pay $45 for a background check. Bilingual skills are a plus. More: Bilingal Home Call Center Jobs

Employee Benefits:
Medical, dental and vision plans are available for all employees, and for longer-term employees, a matching a 401K retirement plan is offered.

Amazon.com

The online retail gain hires as employees virtual call center agents and managers and HR professionals to work at home in Delaware, Kansas, Kentucky, New York, North Dakota, Oregon, Washington State and West Virginia. These work at home jobs are both salaried and hourly, full and part time.

Employee Benefits:
Benefits for full-timers include "stock, time off, an employee discount, and dedicated resources to support your ongoing growth and development."

American Airlines


Airline offers home-based jobs as reservation agents for experienced CSRs who live within 75 miles of Fort Worth, TX. Ten weeks of onsite training is required. When positions are available, they can be found by searching jobs database using "home." Pay starts at $9.50.

Employee Benefits:
Health and dental insurance, paid vacation and travel privileges are among the position's benefits.

Apple at Home

The work at home call center program at Apple hires both college students and non-students for full and part-time employment. Agents’ home offices must be within 100 miles of specific locations in Arizona, California, Florida, Georgia, Louisiana, Missouri, New Mexico, Nevada, Ohio, Oklahoma, Texas, Utah, and Ontario, Canada. Students must be enrolled in the college from which Apple recruits, which are in the states listed above.

Employee Benefits:
Company provides an iMac for use while working from home and its website touts a "great benefits package, competitive pay, and an employee discount on Apple products."

Cloud 10

Outsourcing company, also known as a BPO, employs telephone customer service reps, sales agents and technical support people in work at jobs. Pay is an hourly rate and likely ranges from $8 to $12 per hour.

Employee Benefits:
Paid training and direct deposit are offered.

Convergys Home Agent Program

Virtual call center agents in most U.S. states, Canada and United Kingdom in these employment positions receive incoming calls and provide services that may include customer service, sales or technical support.

Employee Benefits:
Convergys offers paid training and benefits, including medical plans, paid time off and life insurance.

For more information about what it's like to work here, see these reviews of Convergys by its current and former employees.

GE Retail Finance

GE hires as "client services representatives" to review and analyze credit applications and credit bureau information, communicate credit decisions and provide support for customer application issues. Most of GE Retail Finance's call center jobs are office-based, but when it is hiring for home-based employment, jobs will be listed in its careers database. Bilingual French and Spanish CSRs needed.

Employee Benefits:
Benefits may include health, vision and disability insurance.

Hilton Hotels

Hotel chain's Hilton@Home program, which hires for its home call center jobs through the company's Dallas and Tampa offices, employs work-from-home sales agents for customer care and reservations. New hires receive paid, brand and technical training and support. Agents bilingual in Spanish or Portuguese can earn $1 per hour more in some positions.

Employee Benefits:
Most positions are part-time and so don’t have full employee benefits. Part-time benefits include paid time off and employee discounts.

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