Sykes Home Powered by Alpine Access, the Denver-based BPO, provides call center outsourcing to clients using only domestic home call center agents, aka homeshoring. It employs 5,000 work-at-home agents in 39 states, and most of its call center employees are offered benefits like a health care plan and 401K. The company pays an hourly wage for time on and off the phone. (Not all call centers pay this way, read more about call center pay structures.) This profile of Alpine Access offers more details, but to find out what it's actually like to work there, read the reviews below.
For more information on call centers, see this list of other virtual call center companies.
- Other Call Centers With Employment Positions - Unlike Alpine Access, some companies hire independent contractor agents. This list include only employment-based positions.
- Read Reviews Call Center Companies - Browse these reader-submitted reviews of other call center companies.
- Write a Call Center Review - Tell us what you think of Alpine Access or any other call center job you’ve done.
- More Home-Based Jobs at BPOs - Find other companies like Alpine Access.
In addition to training issues, inefficient software hinder performance and impacted agents pay.
All was well at first, but strict rules made this agent unhappy and the dog ended his or her employment at Alpine Access.
This reader has been at Alpine Access for a year and hasn't run into any problems.
Poor training, a buggy computer systems and a lack of understanding from managers make it an unhappy place to work--even if you do get to work from home.
Reader and training classmates did not last at Alpine Access because of low pay.
Reader believes an accent cause problems at Alpine Access.
Three-year veteran of alpine Access reports hourly pay of $9.50 and has no complaints about the company.
This reviewer of Alpine access say management has little flexibility.
Experienced call center agent, who was working at home for the first time, found the transition at Alpine Access an easy one.
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