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Inbound Call Center Definition


Definition: An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound call center agents often provide customer service or technical assistance to callers but can also sell products and services or make appointments. An inbound call center may be a traditional call center or a virtual call center.

More: Setting Up Your Own Call center at Home

Also Known As: customer service center, answering service, telephone bank, phone bank

Alternate Spellings: inbound call centre

Common Misspellings: in bound callcenter

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