Definition: A traditional call center is a central location where telephone agents, or operators, make outgoing calls or field inbound calls for a company or organization.
Related term: Virtual call center - a call center agent who works from home rather than a central office. More Related Terms
Also Known As: Call centre, customer service center, telemarketing center, telephone bank, phone bank
Alternate Spellings: call center, call centre
Common Misspellings: callcenter
