Definition: An outbound call center is a call center where telephone agents or telemarketers only make outgoing phone calls for a company or organization. Outbound call center agents typically are selling products and services or making appointments. An outbound call center may be a traditional call center or a virtual call center.
Also Known As: telephone sales center, customer service center, telemarketing center, telephone bank, phone bank
Alternate Spellings: outbound call centre
Common Misspellings: out bound callcenter