Types of Call Centers

Call centers are places where telephone operators (or call center agents) field incoming calls and/and or make outgoing calls to customers and sales leads. But there are several types of call centers.

• Virtual Call Centers - also known as home call centers, these call centers are one-person operations inside someone's home. Learn more on starting a virtual call center.
• Inbound Call Centers - Some call centers only take inbound calls; these call centers tend to focus on customer service.
• Outbound Call Centers - Some call centers (sometimes called telemarketing centers) make outgoing calls only; these tend to be sales-oriented operations.