Starting Your Own At-Home Call Center
How to Find Call Center Work
Before you start looking for call center work, find out all about it here. This article includes everything from call center pay and required qualifications to where to find a telephone customer service jobs, either working from home or in an office.
Work at Home Call Center Jobs FAQ
If you want home call center job, the first step is to research potential employers carefully.Who do they are? How much do they pay? And what might you be required to pay?
Home Call Center Office Requirements
Companies that hire work-at-home agents to staff call centers for in-bound or outbound telephone customer service have different requirements for office equipment and space. As a general guide, these are some of the technical requirements for a home-based call center.
Call Center Home Office Cost
For those who are considering working in a home call center, cost is an important consideration. Most home call center jobs--whether for employees or independent contractors--require some investment on the part of the new agent. But how much is normal?
How Did Find Your Virtual Call Center Job?
For those looking for a virtual call center job (or any other kind of job), perhaps some of the best advice comes from others in the field. But many people don't personally know anyone with a virtual call center job. So let's connect, well, virtually. If you're working in a virtual call center let your would-be colleagues know how you got there. How did you find your job in a virtual call center?…
Telecommuter and Independent Contractor?
Work-at-home moms could be telecommuting employees or independent contractors. Each has it's own benefits and drawbacks.
Types of Call Centers
Tthere are several types of call centers. Read more about call center jobs.
Outbound Call Center Definition
An outbound call center is a call center where telephone agents or telemarketers only make outgoing phone calls for a company or organization. Outbound call center agents typically are selling products and services or making appointments. An outbound call center may be a traditional call center or a virtual call center.
Inbound Call Center Definition
An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound call center agents often provide customer service to callers but can sell products and services. An inbound call center may be a traditional call center or a virtual call center.
Call Center Definition
A traditional call center is a central location where telephone agents, or operators, make outgoing calls or field incoming phone calls for a company or organization. But a virtual call center is a call center agent who works from home rather than a central office. Learn about both.
Call Centre Definition
A traditional call centre is a central location where telephone agents, or operators, make outgoing calls or field incoming phone calls for a company or organization.
What is “talk time”?
Call center agents must consider their "talk time" and the metrics associated with it. Read more about talk time.
Call Center Job Description: Agent Requirements
What are the job requirements (education, experience, etc.) for call center agents? Find out in this call center job description for both work at home and office jobs.