Work-at-home call center jobs are not a one-size-fits-all proposition. There are so many types of call center jobs.
There are bilingual call center jobs, sales or telemarketing jobs, technical support jobs and customer service jobs that can all be done from a home office.
And within those jobs there are often different types of positions, such as independent contractor or telecommuting employee. The pay may be hourly, or it may be by the minute of talk time or by the call. Hours might be weekends and late nights or strictly business hours.
In the past, companies might have chosen to outsource call centers overseas, but now instead of offshoring many are homeshoring. And that has given birth to a growing trend toward virtual call center jobs. And as more companies give the work-at-home agent model a try, a greater variety of home call center jobs becomes available.
One company Arise Virtual Solutions sets up a very different call center model for its agents than most other call centers. And many of the stories posted by Arise agents here point to problems they encountered with that model after joining.
So before you start with a home call center job, carefully research to be sure that this company fits with your needs. The whole point of working at home is to achieve better work-life balance, right?
I know in this economy it's tough to be picky, but at least go into any new venture with your eyes open.
- Find Home Call Center Jobs
- All About Call Center Work
- Work at Home Call Center FAQ
- Agent Requirements and Qualifications
- How and What Home Call Centers Pay
- Technical Requirements for Home Call Center Offices
- Types of Call Centers
- Job Profile: Home Call Center Agent
- What Is a Virtual Call Center?
- What Is an Inbound Call Center?