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One bright bit of economic news (something we can all use, I'm sure) is the growing roster of companies that are hiring for virtual call center jobs. Virtual call centers allow companies to hire U.S. workers without the cost of maintaining an office. In the past, these companies might have outsourced their call centers overseas, but now instead of offshoring many are homeshoring. Companies that hire virtual call center agents include well known ones like Hilton Hotels, 1-800-Flowers and Jet Blue as well as many outsourcing companies, which hire virtual call center agents to work for corporate clients.

More: Home Call Center Companies List

All this is good news for the work-at-home mom who wants to get started in a virtual call center job. Not only is this a source of new jobs in a shaky economy, but it's a signal that an industry that has been associated with work-at-home scams is moving into the mainstream. Con artists have used virtual call center jobs as bait to lure victims to their scams, so WAHMs must check out all opportunities carefully.

Even with legitimate call center jobs, job seekers need to ask questions about the pay plan and the home-office requirements for a call center to be sure this is a good opportunity. For the most part, to get started as a work-at-home call agent you shouldn't have to buy any specialized equipment that is useful at only one employer, but you may need to invest in new computer or phone equipment. So you'll want to be sure that your investment will pay off.

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May 12, 2009 at 8:39 pm
(1) anny says:

Very helpful

February 18, 2011 at 11:17 am
(2) Jean says:

I finally work for a legit call center agency, but many of the links you see online are indeed scams. Go to a job website and search for a call center that requires you to actually go in for a formal interview. When there ask about the possibility of working from home. Never sign up on a website.

February 11, 2013 at 2:53 pm
(3) Max says:

I totally agree with Jean…Always deal with real people instead than a webpage.

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